CONGRATULATIONS!
We hope you now feel motivated and empowered to maximize your association’s culture and member value.
You should now be able to do the following:
1. Explain the elements in the Formula for Business Excellence.
2. Describe how to attract and retain top talent.
3. Define the attributes of a winning culture.
4. Explain how to have extreme member focus.
5. Describe how to execute innovation in a disciplined manner.
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